Scorenomics Blog

Use jobs-to-be-done to analyze collections performance

Hutch Carpenter | November 19, 2020

People don’t want to buy a quarter-inch drill… they want a quarter-inch hole. Theodore Levitt, Harvard Business School professor Professor ...

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Scorenomics Blog

Collections quiz – would you be able to differentiate these customers?

Hutch Carpenter | November 11, 2020

Imagine you’re a credit card collections professional, and you’re viewing your list of delinquent customers. In something of a collections ...

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Scorenomics Blog

Understanding something collectors miss: the role of anxiety

Nicolas Jofre | November 5, 2020

Anxiety wreaks havoc on our ability to make good decisions. We all know this from personal experience. When we make ...

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Scorenomics Blog

What taste did payment assistance leave in consumers’ mouths?

Nicolas Jofre | October 28, 2020

Consumers are increasingly accustomed to resolving all manner of bank transaction digitally. Collections shops, however, have remained surprisingly analog, relying ...

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Scorenomics Blog

We are now Scorenomics

Hutch Carpenter | October 22, 2020

Welcome to Scorenomics!   We have changed our company name from RevolutionCredit to Scorenomics. In this post, we explain why. ...

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Scorenomics Blog

Which bills will go unpaid first? The answer may surprise you.

Nicolas Jofre | October 16, 2020

In last week’s blog post, I described our finding that 43% of consumers report they may run out of cash ...

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Scorenomics Blog

When will the delinquency tsunami happen? What our new data says.

Nicolas Jofre | October 8, 2020

If you are anything like us, you have been surprised to witness delinquencies remain relatively low despite the pandemic. While ...

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Scorenomics Blog

Mind the gap: Increasing reminder enrollment in collections

Hutch Carpenter | September 24, 2020

A key feature of BackOntrack® is that it increases interest in payment reminder enrollment. It does this by priming customers ...

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Scorenomics Blog

Three financial health lessons the COVID-19 recession has shown us

Hutch Carpenter | September 17, 2020

When America shut its economy down last March/April, there was a risk we would have a prolonged period of deep ...

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Scorenomics Blog

Is the COVID-19 delinquencies dam breaking?

Hutch Carpenter | September 9, 2020

COVID-19 delinquencies amongst consumers haven’t followed the original script many had written for it. In fact, it’s been relatively good ...

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Scorenomics Blog

Increasing autopay enrollment for collections customers

Hutch Carpenter | September 2, 2020

Let’s get hangups that consumers have with autopay enrollment out of the way: I have to give up control over ...

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Scorenomics Blog

Fabulous. Caring. Easy. Motivating. These are collections customer reactions?

Hutch Carpenter | August 19, 2020

Delinquencies are not happy affairs. Typically, the missed payment consumer is experiencing some type of issue. Financial institutions are in ...

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Scorenomics Blog

What if we treated collections like the marketing function it is?

Hutch Carpenter | August 5, 2020

Collections is marketing? What? The process where a creditor informs a delinquent customer about a missing payment is very transactional. ...

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Scorenomics Blog

BackOnTrack improves delinquencies. But why?

Hutch Carpenter | July 29, 2020

In a previous post, we wrote about how the delinquency mitigation platform BackOnTrack TM improves delinquencies in collections customers. After ...

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Scorenomics Blog

The financial fragility question you should ask all your customers

Hutch Carpenter | July 22, 2020

Financial fragility is “the ability to cope with emergency expenses” (pdf). Understanding how robust a customer’s financial position is a ...

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Scorenomics Blog

How bad will COVID-19 credit delinquencies get?

Hutch Carpenter | July 15, 2020

When considering how bad COVID-19 credit delinquencies will be, we start with this fundamental principle: bad economy begets higher unemployment ...

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Scorenomics Blog

Collections personas based on the 3 C’s of delinquency

Hutch Carpenter | July 8, 2020

In a previous post, Delinquency mitigation optimizes to reduce bad debt, the concept of collections personas was introduced. Personas are ...

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Scorenomics Blog

Delinquency mitigation optimizes to reduce bad debt

Hutch Carpenter | July 1, 2020

In a prior post, Why banks’ digital strategy must include self-service collections, the concept of delinquency mitigation was introduced: Delinquency ...

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Scorenomics Blog

Why banks’ digital strategy must include self-service collections

Hutch Carpenter | June 24, 2020

Digital banking (web, mobile apps) has become ubiquitous in the United States. From its roots in the 1990s, online banking ...

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Scorenomics Blog

Separating BackOnTrack treatment effect from self-selection bias

Hutch Carpenter | June 17, 2020

In a prior post, I described the payment improvement that BackOnTrack generates for delinquent customers. It’s a powerful benefit, and ...

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