Scorenomics Blog

Three reasons collections should underwrite delinquent customers

Hutch Carpenter | April 15, 2021

Underwriting is the foundational process for lenders. It determines whether to extend credit at all, how long the credit should ...

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Scorenomics Blog

What does empathy mean in collections?

Hutch Carpenter | April 7, 2021

American Banker hosted a webinar on April 5, 2021:  Deliver Empathy at Scale: How Banks Are Rethinking Digital Customer Journeys. ...

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Scorenomics Blog

CFPB’s 2020 Collections Report to Congress

Nicolas Jofre | March 25, 2021

On Monday, March 22, the Consumer Financial Protection Bureau submitted its Congressional report on the Administration of the Fair Debt ...

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Scorenomics Blog

Using next best action to improve collections

Hutch Carpenter | March 18, 2021

Next best action is a concept originated by an Air Force strategist, John Boyd. Its roots are in the OODA ...

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Scorenomics Blog

What you need to know about the stimulus

Nicolas Jofre | March 11, 2021

With new stimulus checks hitting Americans’ bank accounts as early as this weekend, this week, we’ve rounded up the top ...

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Scorenomics Blog

Building for late payer’s idiosyncrasies

Nicolas Jofre | March 4, 2021

When we set out to collect money from late payers, our treatment strategies make a number of implicit assumptions. One ...

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Scorenomics Blog

What collections product criteria are you using?

Hutch Carpenter | February 25, 2021

You lead your collections group. You sweat the daily cash collected. How are customer retention rates? You want your staff ...

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Scorenomics Blog

Consumers prefer speaking to agents?

Nicolas Jofre | February 18, 2021

Scaling empathy Digital self-service collections has become a new frontier for financial institutions in the age of COVID. But could ...

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Scorenomics Blog

Why giving money away to late payers makes sense

Nicolas Jofre | February 11, 2021

Creditors of all stripes spent much of 2020 bracing themselves for a delinquency tsunami as consumers dealt with the financial ...

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Scorenomics Blog

Collections personas are just different

Hutch Carpenter | February 3, 2021

Sarah is a Millennial college educated professional, working as a manager in the collections group of a major bank. She ...

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Scorenomics Blog

Collections groups: Should you offer that promise-to-pay?

Hutch Carpenter | December 16, 2020

Recently, we had a good call with a large credit card issuer. We talked about different aspects of the collections ...

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Scorenomics Blog

Use jobs-to-be-done to analyze collections performance

Hutch Carpenter | November 19, 2020

People don’t want to buy a quarter-inch drill… they want a quarter-inch hole. Theodore Levitt, Harvard Business School professor Professor ...

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Scorenomics Blog

Collections quiz – would you be able to differentiate these customers?

Hutch Carpenter | November 11, 2020

Imagine you’re a credit card collections professional, and you’re viewing your list of delinquent customers. In something of a collections ...

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Scorenomics Blog

Understanding something collectors miss: the role of anxiety

Nicolas Jofre | November 5, 2020

Anxiety wreaks havoc on our ability to make good decisions. We all know this from personal experience. When we make ...

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Scorenomics Blog

What taste did payment assistance leave in consumers’ mouths?

Nicolas Jofre | October 28, 2020

Consumers are increasingly accustomed to resolving all manner of bank transaction digitally. Collections shops, however, have remained surprisingly analog, relying ...

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Scorenomics Blog

We are now Scorenomics

Hutch Carpenter | October 22, 2020

Welcome to Scorenomics!   We have changed our company name from RevolutionCredit to Scorenomics. In this post, we explain why. ...

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Scorenomics Blog

Which bills will go unpaid first? The answer may surprise you.

Nicolas Jofre | October 16, 2020

In last week’s blog post, I described our finding that 43% of consumers report they may run out of cash ...

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Scorenomics Blog

When will the delinquency tsunami happen? What our new data says.

Nicolas Jofre | October 8, 2020

If you are anything like us, you have been surprised to witness delinquencies remain relatively low despite the pandemic. While ...

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Scorenomics Blog

Mind the gap: Increasing reminder enrollment in collections

Hutch Carpenter | September 24, 2020

A key feature of BackOntrack® is that it increases interest in payment reminder enrollment. It does this by priming customers ...

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Scorenomics Blog

Three financial health lessons the COVID-19 recession has shown us

Hutch Carpenter | September 17, 2020

When America shut its economy down last March/April, there was a risk we would have a prolonged period of deep ...

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