Scorenomics Blog

When will the delinquency tsunami happen? What our new data says.

Nicolas Jofre | October 8, 2020

If you are anything like us, you have been surprised to witness delinquencies remain relatively low despite the pandemic. While ...

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Scorenomics Blog

Mind the gap: Increasing reminder enrollment in collections

Hutch Carpenter | September 24, 2020

A key feature of BackOntrack® is that it increases interest in payment reminder enrollment. It does this by priming customers ...

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Scorenomics Blog

Three financial health lessons the COVID-19 recession has shown us

Hutch Carpenter | September 17, 2020

When America shut its economy down last March/April, there was a risk we would have a prolonged period of deep ...

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Scorenomics Blog

Is the COVID-19 delinquencies dam breaking?

Hutch Carpenter | September 9, 2020

COVID-19 delinquencies amongst consumers haven’t followed the original script many had written for it. In fact, it’s been relatively good ...

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Scorenomics Blog

Increasing autopay enrollment for collections customers

Hutch Carpenter | September 2, 2020

Let’s get hangups that consumers have with autopay enrollment out of the way: I have to give up control over ...

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Scorenomics Blog

Fabulous. Caring. Easy. Motivating. These are collections customer reactions?

Hutch Carpenter | August 19, 2020

Delinquencies are not happy affairs. Typically, the missed payment consumer is experiencing some type of issue. Financial institutions are in ...

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Scorenomics Blog

What if we treated collections like the marketing function it is?

Hutch Carpenter | August 5, 2020

Collections is marketing? What? The process where a creditor informs a delinquent customer about a missing payment is very transactional. ...

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Scorenomics Blog

BackOnTrack improves delinquencies. But why?

Hutch Carpenter | July 29, 2020

In a previous post, we wrote about how the delinquency mitigation platform BackOnTrack TM improves delinquencies in collections customers. After ...

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Scorenomics Blog

The financial fragility question you should ask all your customers

Hutch Carpenter | July 22, 2020

Financial fragility is “the ability to cope with emergency expenses” (pdf). Understanding how robust a customer’s financial position is a ...

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Scorenomics Blog

How bad will COVID-19 credit delinquencies get?

Hutch Carpenter | July 15, 2020

When considering how bad COVID-19 credit delinquencies will be, we start with this fundamental principle: bad economy begets higher unemployment ...

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Scorenomics Blog

Collections personas based on the 3 C’s of delinquency

Hutch Carpenter | July 8, 2020

In a previous post, Delinquency mitigation optimizes to reduce bad debt, the concept of collections personas was introduced. Personas are ...

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Scorenomics Blog

Delinquency mitigation optimizes to reduce bad debt

Hutch Carpenter | July 1, 2020

In a prior post, Why banks’ digital strategy must include self-service collections, the concept of delinquency mitigation was introduced: Delinquency ...

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Scorenomics Blog

Why banks’ digital strategy must include self-service collections

Hutch Carpenter | June 24, 2020

Digital banking (web, mobile apps) has become ubiquitous in the United States. From its roots in the 1990s, online banking ...

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Scorenomics Blog

Separating BackOnTrack treatment effect from self-selection bias

Hutch Carpenter | June 17, 2020

In a prior post, I described the payment improvement that BackOnTrack generates for delinquent customers. It’s a powerful benefit, and ...

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Scorenomics Blog

BackOnTrack analytics predict who rolls and who cures

Hutch Carpenter | June 10, 2020

BackOnTrack’s core value for financial institutions is a valuable reduction in roll rates.  There are separate benefits as well. This ...

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Scorenomics Blog

Tools to manage the collections surge

Hutch Carpenter | June 2, 2020

Two aspects of the coronavirus recession that rightfully have received the most attention are (i) the hardship suffered by consumers, ...

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Scorenomics Blog

Collections customer retention during the coronavirus pandemic

Hutch Carpenter | May 19, 2020

The CEO of American Express made this observation about customer retention during the coronavirus pandemic: “These are good customers who ...

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Scorenomics Blog

Improve collections roll rates with these 3 behavioral principles

Hutch Carpenter | May 6, 2020

In the world of consumer debt collections, there are common tools to pursue payment. A well-equipped shop will leverage: Live ...

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Scorenomics Blog

Behavioral dynamics: Are you nudging or segmenting?

Hutch Carpenter | November 20, 2018

Scorenomics’ products provide two benefits: segmenting consumers based on credit risk and nudging consumers toward better payment performance and financial ...

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These Entrepreneurs Are Taking Back Your Credit Score From The Big Credit Bureaus

Jonah Sachs | February 15, 2018

The nightmare of last summer’s Equifax data breach is resurfacing. This week the Wall Street Journal reported that the data ...

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